The global leadership summit session five horst schulze 1. The west african business leaders summit is set to congregate thought. A recap of the global leadership summit on august 67, 2015. Chief executive got a chance to speak with schulze, who is promoting his newest book.
The worlds premier leadership summit will take place at 14 venues in south africawill you be there. The global leadership summit is a twoday event telecast live in hd from willows campus near chicago every august to hundreds of locations in north america. The global leadership summit 2015 highlights youtube. If you have ever been on the receiving side of excellent customer service, you know how it communicates value and contributes to customer loyalty. Home daily buzz books recommended at the global leadership summit. It is broadcast live from willow creek main campus near chicago to 375 locations worldwide, in 120 countries to an expected 260,000 leaders this year.
Horst schulze, former president and coo of the ritzcarlton hotel company and current chairman and ceo of capella hotel group speaking. Six leadership themes you can expect at the 2015 summit. In this summit session, horst schulze ceo of capella hotels, shares insights on creating. The leadership project the west african business leaders.
Aug 07, 2015 im at the leadership summit this week with our team. Browse lifechanging books and video content from the 2019 global leadership summit faculty. Chris mcchesney at global leadership summit duration. The man who cofounded the ritzcarlton company had as unlikely of a journey as youll find considering his upbringing. Ridgecrest a host site for global leadership summit.
Instead, as soon as he left ritzcarlton, schulze started a new hotel company, capella hotels and resorts. Global leadership summit 2015highlights day two leader. Horst schulze realized the importance of customer service when, as a young hotel worker, he observed the excellence. Horst schulze, ceo of capella hotel group and former coo of the ritzcarlton, shares insights from his long career in customer service.
In this summit session, horst schulze ceo of capella hotels, shares insights on creating customer loyalty and inspiring employees. See more ideas about global leadership summit, leadership and leadership summit. Horst schulze will express the ritz carlton philosophy on how to treat people with the highest level of service. The global leadership summit 2015 expanded team edition. Find the global leadership summit team edition on dvd. The following are 5 things leadership is from horst schulzes book. Willow creek global leadership summit 2015 helping churches. Excerpted from willow creeks 2015 global leadership summit. Willow creek global leadership summit 2015 tuesday, september 15, 2015 if you missed the 2015 willow creek global leadership summit, then you missed some great content, great speakers, and incredible ideas that have the potential to shift your thinking when it comes to leadership. The global leadership summit session five horst schulze. Quotes from horst schulze from the global leadership summit. Ladies and gentlemen serving ladies and gentlemen every industry is a service industry. Under his leadership, the ritzcarlton group was twice awarded the prestigious malcolm baldrige national quality awardthe first and only hotel to win even one such award.
They told me that 250,000 people were watching this. He also shares the importance of sufficiency in creating an excellent business. Global leadership summit 2015highlights day two posted on august 8, 2015 by steve morgan horst schulze, chairman and ceo, capella hotel group. Follow us on twitter for more forecasts, ideas, and insights. He also currently serves an advisory board member of growth catalyst partners, a private equity firm based in the usa. Discover how the gls can help you grow in your leadership. Home global leadership summit global leadership summit session 5. During the next three days, i will be bringing the top leadership lessons from. Horst schulze describes the initial process of starting a business or expanding a current business into a new market. Notes from the global leadership summit of 2015, hosted by willow creek.
Aug 12, 2016 here at the global leadership summit 2016, horst schulze, former president of ritz carlton, just shared some key insights for church leaders on serving customers. Ritzcarlton founder horst schulze on creating a gold standard. Sep 15, 2015 willow creek global leadership summit 2015 tuesday, september 15, 2015 if you missed the 2015 willow creek global leadership summit, then you missed some great content, great speakers, and incredible ideas that have the potential to shift your thinking when it comes to leadership. Here are our favorite and most tweetable quotes from this years summit. Birmingham church hosts willow creek satellite conference. As soon as you, as a person, meet another personyou are in the service industry. Global leadership summit with a commitment to develop and mentor leaders worldwide. Horst schultze shares a brief but meaningful story on customer service.
Horst schulze they told me that 250,000 people were watching this. Ritz carleton ceo, horst schultz take it to the bank youtube. A dozen business and outreach leaders spoke on the topic of leadership. The leadership project tlp was established to link africas business leaders to global thought leaders, think tanks, insightful, topical and highly informational content that identifies, nurtures and develops transformational leadership qualities. Mitch has served on the board of directors of the global leadership network since 2015. This august 67 my wife and i will be attending the global leadership summit 2015. Horst schulze at gls 2016 on creating an organization of. Horst schulze will express the ritz carlton philosophy on how to. Horst schulze speaking on providing exceptional customer.
Highlights of the 2015 global leadership summit held at willow creek. In excellence wins, horst schulze, in his absolute nononsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his career. Never miss the powerful leadership insights published here regularly. Six leadership themes global leadership summit philippines. Ill be honest, i was really looking forward to this session from the former ceo of ritz carlton because i want our church to be amazing at guest services. If you missed the willow creek global leadership summit this year, no worries i ve got you covered. Bestselling author, founder of the global leadership summit. Horst schulze gls 2015 bank story global leadership network south africa. Horst schulze speaking on providing exceptional customer service duration. The church is one of 450 locations in north america where the summit will be broadcast live. The leadership project the west african business leaders summit. As an under qualified young german, horst got exposed to the hotel service business at the most. In every new hotel, in shanghai or philadelphia, i do the orientation.
Ritzcarlton company cofounder horst schulze on how ritzcarlton became. Hybels is the bestselling author of more than 20 books including simplify, courageous leadership and leadership axioms. Hybels is the bestselling author of more than 20 books and his new video curriculum, leading from here to there. Aug 12, 2016 gls day two horst schulze session notes august 12, 2016 tim each year i attend the global leadership summit from the satellite location at my home church in lafayette, in. His principles are both versatile and practical to leaders of.
Mar 07, 2016 horst schulze, former president and coo of the ritzcarlton hotel company and current chairman and ceo of capella hotel group speaking on providing exceptional customer service january 2016. Global leadership summit 2015highlights day two leader impact. The 2016 global leadership summit telecast will infuse inspiration and vision while providing practical tools. We serve people best when we offer a clear, simple discipleship pathway.
Highlights of the 2015 global leadership summit held at willow creek community church last august 6 and 7. Top three quotes from each speaker, one minute summary of each speaker, and a three minute summary of each speaker. This book is an expression of the ideas that i believe make the best in us possible. No matter where you lead, the global leadership summit is a worldclass experience designed. Aug 08, 2015 global leadership summit 2015 highlights day two posted on august 8, 2015 by steve morgan horst schulze, chairman and ceo, capella hotel group. Bill hybels is senior pastor of willow creek community church, a church of more than 25,000 that celebrates its 40th year in 2015. He founded the global leadership summit with a commitment to develop and mentor leaders worldwide. Apr 02, 2019 ritzcarlton company cofounder horst schulze. I thought wow, 4 or 5 more and itd be scary for a speaker. Horst schulze at willow creeks global leadership summit 2016. Im at the leadership summit this week with our team. Oct 03, 2016 the 2016 global leadership summit telecast will infuse inspiration and vision while providing practical tools.
Horst schulze, former president and coo of the ritzcarlton hotel company and current chairman and ceo of capella hotel group speaking on providing exceptional customer service january 2016. This is my personal summary of the 2016 global leadership summit in chicago. To becoming the best in a world of compromise in a wideranging. Horst schulze speaking on providing exceptional customer service. Under his leadership, the ritzcarlton group was awarded the prestigious malcolm baldrige national quality award in both 1992 and 1999the first and only hotel company to win even one such award. Horst schulze wednesday, august 12, 2015 if you missed the willow creek global leadership summit this year, no worries ive got you covered. Grit grows every time you prove to yourself that you can overcome an obstacle with perseverance and tenacity. Willow creek global leadership summit 2015 helping. At that time, the leaders in the industry were hyatt, westin. We are ladies and gentlemen serving ladies and gentlemen. Aug, 2015 notes from the global leadership summit of 2015, hosted by willow creek. Aug 12, 2015 horst schulze, the chairman and ceo of the capella hotel group and founding president and former coo of the ritz carlton began day2 at the summit and did an incredible job of challenging leaders to inspire customer loyalty by raising the bar on customer service. Ill be posting my notes and thoughts from each presenter over the next couple of days. Church 9 leadership principles from amazon and how they apply to your church book a simple way to connect new people to your church.
Jul 17, 2015 ridgecrest a host site for global leadership summit. Global leadership summit swaziland, mbabane, swaziland. Townsville hosts world renowned leadership summit 99. Leadership sees something beautiful and leads people to it. If there were ever an unlikely person to make waves in the hotel industry, it would have been horst schulze. As ceo of capella hotel group, horst schulze inspires client loyalty by raising the bar for customer service.
He founded the global leadership summit with a commitment to develop and mentor leaders worldwide, now impacting leaders in 125 countries. Discover how the gls can help you become a better leader. Sheila heen will describe the research from her book thanks for the feedback. Brene brown, jim collins, ed catmull, horst schulze, bill hybels, and many more share their insight and research on leadership, management, and people. Creating world class service global leadership network. You hire them to join you in reaching a destination, a goal. After all, he had built a premier hotel company, known for its gold standards of customer service. I say, im horst schulze, the ceo and president of this company and im a very important person. Horst schulze could have just rested on his laurels. In this episode of the gls podcast, horst schulze, ceo of capella hotel group and former coo of. You are invited to join an expected 305,000 people committed to getting better as leaders in 2016.
For many churches, the starting point to serving their customers better is actually simplifying what to offer them. Gls day two horst schulze session notes august 12, 2016 tim each year i attend the global leadership summit from the satellite location at my home church in lafayette, in. Hybels is the bestselling author of more than 20 books and his new video. Be guided, counselled and challenged from renown leaders across the globe including, melinda gates, alan mulally, john c. Aug 19, 2016 this is my personal summary of the 2016 global leadership summit in chicago. With this credo, horst schulze launched a hotel chain and a corporate value system that has propelled both exemplary service and dignity in service. In 2015, schulze delivered an inspiring and practical talk at the summit, and will be back this year to unpack how we can build organizations that value efficiencies. Aug 10, 2015 20 best quotes from the 2015 global leadership summit.
Jan 02, 2016 the global leadership summit session five horst schulze 1. In 2014, the summit equipped more than 220,000 leaders in 785 cities and 108 countries. Here at the global leadership summit 2016, horst schulze, former president of ritz carlton, just shared some key insights for church leaders on serving customers. Aug 12, 2015 home daily buzz books recommended at the global leadership summit. Jun 25, 2015 jesus introduced the concept of servant leadership long before it became trendy in business circles. Ritz carleton ceo, horst schultz take it to the bank. Hybels is the bestselling author of more than 20 books and his new video curriculum, leadi ng from. Jul 28, 2016 horst schultze shares a brief but meaningful story on customer service.
Horst schulze the global leadership summit session five 2. Grander vision everyone wins when a leader gets better. Founding president and former coo, the ritzcarlton group. Horst schulzes teachings and vision have reshaped the. This book is an expression of the ideas that i believe make the best.
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